Umgaqo-nkqubo wabucala
Ihlaziywe okokugqibela: 2026-09-11 · v3.0
Olu guqulelo lunikezelwa ngenjongo yokulula kuphela. Inguqulelo yesiNgesi yolu xwebhu yeyona inegunya kwaye yona iphumelelayo xa kukho nakuphi na ukungangqinelani.
1. Idatha esiyiqokelelayo
Into esiyigcinayo kuxhomekeke koko ukwenzayo ngeGoaliano. Ngokupheleleyo:
I-akhawunti neprofayile: idilesi ye-imeyile, iphasiwedi (igcinwa njenge-hash kuphela), igama, umhla wokuzalwa okanye iqela leminyaka, ilizwe, isikhundla, iprofayile oyizalayo, ulwimi lwakho, kwaye — kwi-akhawunti yobuchwephesha — indima yakho kunye nombutho okulo. Ukuba ungena nge-Google okanye ngokungena kwabasebenzi bethu, sifumana isazisi esiqinisekiswa nguloo mboneleli; asiyifumani iphasiwedi yakho apho.
Iirekhodi zomgcini nogunyaziso: kubadlali abangaphantsi kweminyaka engama-18, igama lomgcini, ubudlelwane nomntwana, idilesi ye-imeyile, imeko yesazisi esiqinisekisiweyo yomgcini, nayo yonke imvume enikiweyo okanye erhoxisiweyo, kunye nomhla kunye nenguqulelo yesaziso esivunyelwene ngayo.
Uqinisekiso lwesazisi: kubantu abadala abakhetha ukuqinisekisa, imeko nesiphumo solu hlolo (luphumelele, lusilele, ludinga ukuphononongwa), ireferensi yomboneleli kunye nekhowudi yesizathu ebuyiswa ngumboneleli. Uxwebhu kunye neselfie oyibonisayo ziya kumboneleli woqinisekiso (icandelo 10) kwaye azigcinwa thina. Umntwana akaze abuzwe uxwebhu okanye i-biometric.
Idatha yevidiyo novavanyo: iikliphu ozifakayo, amanqaku, amabakala, iingxelo kunye nezatifikethi ezenziwe kuzo, amanqaku omhloli, kunye nasiphi na isibheno osifakayo. Iikliphu zomdlalo zihlala zibonisa abanye abantu; jonga icandelo 3.
Ubulungu neentlawulo: isicwangciso osinaso, imihla yaso kunye nohlaziyo, i-invoyisi, ii-odolo kunye neembuyekezo, kunye nereferensi esiyifumana kumboneleli wethu wentlawulo. Asaze sibe nenombolo epheleleyo yekhadi lakho.
Umsebenzi: izicwangciso zoqeqesho kunye nee-streaks, iibheji kunye neemingeni, amanqaku e-GOOL nendlela owawafumana okanye owawasebenzisa ngayo, iireferensi zoonozakuzaku, umxholo wekherthi, imiyalezo oyitshintshayo ngeGoaliano, imibuzo oyibuza kumncedisi woncedo, iitikiti zenkxaso kunye nezaziso.
Idatha yobuchwepheshe: idilesi ye-IP, uhlobo lwesixhobo kunye nesiphequluli, amaphepha owasetyenzisayo kunye nexesha, kunye neziganeko zokhuseleko ezijikeleze i-akhawunti yakho (ukungena, ukungaphumeleli ukungena, utshintsho kuseto). Iingxelo zeempazamo ezivela kwi-software zinokuqulatha iphepha obukulo kunye nesenzo esingaphumelelanga; zicocwa kwiinkalo zobuqu phambi kokuba zigcinwe.
Idatha yebhayometriki: akukho nto namhlanje. Icandelo 8 lichaza umsebenzi wokuthelekisa ubuso okhoyo kwi-software, ukuba kutheni ucinyiwe, kunye nento enokutshintsha ukuba ibinokuvulwa.
2. Isiseko esisemthethweni
Phantsi kwe-UK GDPR (kwaye, kubasebenzisi bethu baseMzantsi Afrika, i-POPIA) sithembela: ekusebenzeni kwesivumelwano nawe kuyo yonke into efunekayo ukuqhuba i-akhawunti yakho, ukuvelisa uvavanyo lwakho, ukubonisa wena kwiingcali ozikhethayo, kunye nokuthatha intlawulo; imvume yakho kwizinto ozikhethayo — ukubonakala kwiiscouts, iphephandaba, imvume yomgcini yokuthatha inxaxheba komntwana, kwaye, ukuba ikhona, uthelekiso lobuso, esinokulicela ngokwahlukileyo nesinokulala ngaphandle kweendleko; iimbophelelo zethu zomthetho zokugcina iirekhodi zemali, ukuphendula izicelo ezisemthethweni kwaye, apho kusebenza khona, imithetho yezohlwayo kunye nokhuseleko lwabantwana; kunye nemidla yethu esemthethweni ekugcineni inkonzo ikhuselekile, ukuthintela ubuqhophololo nokuxhatshazwa, ukukhusela amabango asemthethweni, kunye nokuphucula inkonzo ngokusetyenziswa okudityanisiweyo okungachongi mntu. Apho sithembele kwimidla esemthethweni siye sayilinganisa namalungelo akho kwaye unokuchasa (icandelo 4).
Umntwana ongaphantsi kweminyaka engama-13 akanayo i-akhawunti; umgcini esimnqinisisileyo ulawula iprofayile yakhe. Kubadlali abaneminyaka engama-13–17 sithembela kwisazisi esiqinisekisiweyo somgcini kunye nemvume esayiniweyo njengemizamo efanelekileyo efunwa yi-UK GDPR Article 8.
3. Ukugcinwa kweevidiyo kunye nokungaziwa
Iikliphu ozifakayo zisetyenziselwa ukuvelisa uvavanyo lwakho kwaye ziboniswa kwiqela labaphononongi nakuyo nayiphi na iscout, umqeqeshi okanye iklabhu okhethe ukubonakala kuyo. Sigcina umfanekiso wakho ofakiweyo iinyanga ezili-12 emva kokuba uvavanyo lugqityiwe, emva koko ucinywa ngokuzenzekelayo. Amanqaku akho, isatifikethi sakho kunye nengxelo yakho ziyagcinwa — azinawo umfanekiso. Ungayicima nayiphi na ikliphu ngokwakho nangaliphi na ixesha phambi koko.
Ekucinyweni kwe-akhawunti, idatha yobuqu icinywa kwiintsuku ezingama-30 emva kokuphela kwexesha lokunika ithuba kwaye umfanekiso wakho wokuqala uyacinywa. Sinokugcina endaweni yoko ikopi engachazwanga (ukufihlwa kobuso + ukususwa kwemethadatha) yokuphucula iimodeli zethu, kuba idatha engachazwanga ayiyodatha yobuqu (GDPR Recital 26) — kodwa kuphela apho olo fihlo luvunyiweyo kwaye ifayile nganye iqinisekisiwe ukuba ayichazwanga; nantoni na esingakwaziyo ukungqina ukuba yayifihliwe iyacinywa. Oku OKWANGOKU AKUVUNYWA, ngoko namhlanje yonke into yokuqala iyacinywa kwaye akukho kopi efihliweyo igcinwayo.
Abanye abantu bahlala bevela kwikliphu yomdlalo. Sisebenzisa imifanekiso yabo kuphela njengenxalenye yomfanekiso wakho, ngeenjongo ezingasentla, ngokwesiseko somdla wethu osemthethweni wokunika inkonzo oyicelileyo; asibachongi, asenzi iiprofayile zabo okanye asibonisi ubuso babo kwenye indawo ngaphandle kwekliphu zakho kubantu abanokuthi bazibone iikliphu zakho. Nabani na ovela kwikliphu kwaye engafuni anokubhala ku-privacy@goaliano.com kwaye siyakususa okanye siyifihle.
4. Amalungelo akho
Ungafikelela, ukuthumela ngaphandle, ukulungisa, okanye ukucima idatha yakho yobuqu, uchasene nokusetyenziswa okusekelwe kwimidla yethu esemthethweni, unciphise ukusetyenziswa ngelixa ingxabano isonjululwa, kwaye urhoxise imvume nangaliphi na ixesha ngaphandle kokuphazamisa oko kwakusenziwa ngaphambili. Ukuthumela ngaphandle kunye nokucima zizenzo zakho: kwiisetingi zakho unokukhuphela ikopi epheleleyo yedatha yakho kwifayile efundekayo ngomatshini, kwaye unokuvala i-akhawunti yakho, nto leyo eqala ixesha lokunika ithuba leentsuku ezingama-30 apho unokurhoxisa isicelo. Umgcini unolawulo olufanayo kwiprofayile yomntwana. Kuyo nayiphi na enye into, okanye ukuba awukwazi ukungena, qhagamshelana no-privacy@goaliano.com; siphendula kungaphelanga inyanga enye.
Okunye okukhethekileyo, okuchazwa ngokucacileyo kuba kungunaphakade. Iirekhodi zemvume yomzali okanye yomgcini — igama lomgcini, ubudlelwane bakhe nomntwana, idilesi yakhe ye-imeyile, kunye nomhla imvume yanikwa okanye yarhoxiswa — ZIGCINWA ZONKE kwaye AZICINWA, AZIFIHLAKALISWA okanye AZISUSWA xa i-akhawunti icinywa, kuquka i-akhawunti yomntwana neyomgcini ngokwakhe. Zigcinwa ngexesha elide njengoko iGoaliano isebenza. Sithembela kwi-Article 17(3)(e) UK GDPR: irekhodi bubungqina bokuba ukuthatha inxaxheba komntwana kwakugunyazisiwe, kwaye ingxabano ngaloo mvume inokuphakanyiswa kwiminyaka emva kokuba i-akhawunti ivaliwe. Irekhodi elibonisa kuphela ukuba imvume yayikho, ngaphandle kokuba ngubani wayinikayo, alinakuphendula umbuzo elikhona ukuwuphendula. Onke amanye amalungelo asebenza kwezi rekhodi ngokwesiqhelo — unokucela ikopi, kwaye unokucela ukuba silungise nantoni na engachanekanga kuzo. Esi sokukhetha sigubungela iirekhodi zemvume yomzali kwaye akukho nto yimbi: iprofayile yakho, iividiyo zakho kunye nazo zonke ezinye iindidi ziyacinywa okanye zifihlakaliswe njengoko kuchaziwe ngasentla. Ukuchasa, qhagamshelana no-privacy@goaliano.com; unakho nokukhalaza kwi-UK Information Commissioner's Office (ico.org.uk).
Isikhethekileyo sesibini, sincinci kwaye sahlukile ngohlobo. Ukuba i-akhawunti yakho IVALIWE ngenxa yokwaphula imiqathango, ulawulo lokuthumela ngaphandle nokucima lwenziwa lucime ngelixa umcimbi uvuliwe, kuba ezo rekhodi zibubungqina boko kwenzekayo. Amalungelo akho ngokwawo akatshintshanga: bhala ku-privacy@goaliano.com kwaye siphendula kungaphelanga inyanga enye. Sinokwala UKUCIMA apho kuya kutshabalalisa ubungqina esibudingayo ukuqinisekisa, ukusebenzisa okanye ukukhusela ibango lasemthethweni (Article 17(3)(e)), kwaye siya kuthi njalo kwaye sithi kude kube nini — kodwa isicelo seKOPI yedatha yakho asikwaliwa ngeso sizathu. UKUMISWA akusosivalo kwaye kusebenza ngokwahlukileyo: kutsala umkhiqizo, hayi indlela yokuphuma, kwaye ugcina ulawulo lwakho lonke.
Ukuba awonwabanga yindlela esisingatha ngayo isicelo unokukhalaza kwi-UK Information Commissioner's Office (ico.org.uk), kwi-South African Information Regulator, okanye kwigunya lokukhusela idatha yelizwe le-EU ohlala kulo.
5. Ukwabelana
Sabelana ngedatha yobuqu neendidi ezintathu zabamkeli, kwaye nabani na omnye.
Iingcali ozikhethayo. Iprofayile yomdlali novavanyo zibonakala kwiiscouts, abaqeqeshi neeklabhu kuphela apho umdlali — okanye, kumntwana, umgcini — ethe wavuma. Into ebona yiyo iscout ixhomekeke kwinqanaba elinalo iscout: amanqaku kuphela; emva koko iimpawu; emva koko isazisi; emva koko iinkcukacha zoqhagamshelwano ezipheleleyo. Iklabhu okanye umqeqeshi ubona abadlali abajoyine iqela labo. Abaphononongi babona iikliphu abacelwa ukuba bazivavanye hayi isazisi somdlali.
Ababoneleli bethu benkonzo, abasebenza ngedatha ngokwemiyalelo yethu kwaye abanakuyisebenzisa enye into; badweliswe kwicandelo 10, kunye nendawo abakuyo.
Amagunya, apho umthetho ufuna njalo okanye apho kuyimfuneko ukukhusela umntwana okanye ukuqinisekisa, ukusebenzisa okanye ukukhusela ibango lasemthethweni. Siyakuxelela xa sinokwenza ngokusemthethweni.
Asiyithengisi idatha yobuqu, asabelani ngayo nabathengisi, kwaye asiyisebenzisi ukwakha iiprofayile ngeenjongo zabanye abantu.
6. Abantwana
Goaliano eKhuselekileyo ilawula zonke iiakhawunti zabangaphantsi kweminyaka eli-18: imvume kuqala, ukujongwa ngumgcini, nokurhoxiswa nanini na. Qhagamshelana nge-safe@goaliano.com. Apho uphicotho lubandakanya idatha yebhayometriki (icandelo lesi-8), siyacela umzali okanye umgcini, kwaye imvume yomntwana ngokwakhe ayithathi indawo yaloo mvume. Irekhodi lemvume ngokwalo ligcinwa ngokusisigxina kwaye alicinywa kunye neakhawunti — jonga icandelo lesi-4, elichaza ukuba kutheni kwaye iqulethe ntoni.
7. Ukhuseleko
Idatha ifihliwe kwindawo yokuhamba kuyo yonke indawo. Iiphasiwedi zigcinwa njengee-hash ezinetyuwa. Iikhukhi zeseshini zisetwa ngezona zikhuselo ziqatha zesiphequluli. Iividiyo namaxwebhu zigcinwa kwindawo yokugcina izinto elawulwa ngokufikelela kwaye zinikezelwa kuphela ngezihlanganisi ezisayiniweyo zexeshana elifutshane. Iintlawulo ziqhutywa ngumboneleli wethu wentlawulo phantsi kwe-PCI DSS; asikaze sibone inombolo yakho epheleleyo yekhadi. Nayiphi na itemplate yebhayometriki enokubakho (icandelo 8) iya kufihlwa ngesitshixo esigcinwe ngaphandle kwedatabase. Ukufikelela kwiinkqubo zemveliso kuphela kubantu abachaziweyo abanezitshixo zabo ngabanye, kwaye zonke izenzo zolawulo kwi-akhawunti yakho ziyabhalwa. Iingxelo zeempazamo zicocwa kwiinkalo zobuqu phambi kokugcinwa.
Akukho nkqubo ikhuselekile ngokupheleleyo. Ukuba ulwaphulo luchaphazela idatha yakho yobuqu sitshela i-Information Commissioner's Office kwiiyure ezingama-72 apho umthetho ufuna njalo, kwaye siyakuxelela ngaphandle kokulibaziseka okungafanelekanga apho ulwaphulo lunokubeka amalungelo akho emngciphekweni. Bika ngexhala lokhuseleko ku-security@goaliano.com.
8. Uthelekiso lobuso — lwakhiwe, kwaye lucinyiwe
Goaliano iqulethe umsebenzi wokuthelekisa ubuso onokujonga ukuba iikliphu ezikwi-akhawunti zezomnikazi we-akhawunti. Ucinyiwe, kwaye awunakuwuvula. Sikuxelela ukuba ukhona kuba sikhetha ukuba ufunde ngathi kunokuba uwufumane kwikhowudi.
Ucinyiwe ngesizathu esithile. Salilinganisa uguqulelo lokuqala phambi kokuthatha isigqibo, kwaye kumda esawuvavanyayo lavelisa ukuthelekisa okungeyonyani amaxesha amaninzi ngakumbi kubadlali abaNtsundu kunakubadlali abaMhlophe. Kule mveliso ukuthelekisa okungeyonyani kuthetha ukuxelela umdlali ukuba iividiyo ezikwi-akhawunti yakhe ayezakhe. Sasikulungele ukukhuphela impazamo eyaziwayo eyayiza kuwela kakhulu kwimarike yethu ephambili, ngoko asizange. Olo guqulelo luthatyathelwe indawo sesinye isixhobo sokuqonda esisebenza kwiiseva zethu; esitsha asikalilinganisi ngokwamaqela, kwaye sihlala sicinyiwe de kube kulinganisiwe kwaye iziphumo zipapashiwe.
Ngelixa ucinyiwe: akukho template yobuso eyenziwayo, egcinwayo okanye ethelekiswayo, kwaye akukho datha yebhayometriki yaluphi na uhlobo isetyenziswa ngathi. Itafile yedatabase enokugcina iitemplate ikhona kwaye ayinanto, kwaye nayiphi na itemplate eyakhe yabhalwa kuyo iya kufihlwa ngesitshixo esigcinwe ngaphandle kwedatabase. Ukuba siwuvula umsebenzi, siya kucela imvume yakho ngokwahlukileyo kuyo yonke enye into, ukwala akuyi kukuhlawulisa nto, siya kubuza umzali okanye umgcini wakho ukuba ungaphantsi kweminyaka engama-18, kwaye siya kupapasha imilinganiselo yobulungisa eyathethelela utshintsho phambi kokuba luqale — hayi emva koko.
9. Izigqibo ezizenzekelayo, kunye nelungelo lakho lokuzichasa
Ezinye iitsheki zizenzekela, kuquka ukuthelekisa ubuso kwicandelo 8. Phantsi kwe-UK GDPR i-Article 22 ne-POPIA §71 unelungelo lokucela umntu ukuba ajonge nasiphi na isigqibo esizenzekelayo esikubhekisele kuwe, ukusixelela ukuba kutheni ucinga ukuba asilunganga, nokuba siphinde siqwalaselwe. Ungayifaka eso kwideshibhodi yakho. Sijolise ukuphendula kwiiyure ezingama-72; ukuba asiphenduli ngalo xesha, isigqibo sichithwa ngokuzenzekelayo ngokukhetha wena. Ukuba umhloli akanakwazi ukuthi nokuba yeyiphi na indlela, oko nako kubalwa kukuxhasa wena — asisishiyi isityholo esingangqinwanga simi ngokuchasene nawe. Lelo lungelo lisebenza nakwizigqibo zokuqinisekisa isazisi neziqinisekiso: apho itsheki esiyenzayo okanye umboneleli wethu wokuqinisekisa ayenzayo ithi hayi, unokucela umntu ukuba ayiqwalasele kwaye siyakuxelela isiphumo.
10. Ngubani osebenza ngedatha egameni lethu, kwaye phi
Uninzi lweGoaliano lusebenza kwiiseva esizisebenzisa ngokwethu kwi-European Union (France), eziqeshwe kwinkampani yehosting engenakho ukufikelela kwidatha ekuzo: usetyenziso lwethu, idatabase, iimeyile, ukungena kwabasebenzi, isignesha ye-elektronski yemvume yomgcini, i-analytics, ukunika ingxelo ngeempazamo, incwadi-ndaba kunye nesoftware yokuthelekisa ubuso echazwe kwicandelo 8 zonke zisebenza apho. Ababoneleli ababona idatha yomntu zezi:
Cloudflare (US nasemhlabeni jikelele) — ukhuseleko lwenethiwekhi, ukuhanjiswa komxholo kunye nendawo yokugcina izinto egcina iividiyo, amaxwebhu nemifanekiso, phantsi kwemigaqo yayo yokudlulisa idatha ye-EU/UK.
Stripe (US ne-Ireland) — iintlawulo ngekhadi. I-Stripe ifumana iinkcukacha zekhadi lakho ngokuthe ngqo kwaye isinika isalathiso; ingumlawuli ozimeleyo kuthintelo lwayo lobuqhetseko.
Veriff (Estonia, EU) — ukuqinisekiswa kwesazisi kubantu abadala abakukhethayo. I-Veriff ifumana uxwebhu neselfie, ibuyisela isiphumo kuthi, kwaye igcina amaxwebhu phantsi kwemigaqo yayo yokugcina (iinyanga ezimbalwa) njengomlawuli ozimeleyo; umntwana akaze athunyelwe kwi-Veriff.
DeepSeek (China) — imodeli yolwimi esemva komncedisi woncedo. Xa usebenzisa umncedisi, umbhalo wencoko yakho kunye neziqendu zendawo yoncedo esizifumanayo ziyathunyelwa kwi-DeepSeek ukwenza impendulo; izazisi zeakhawunti yakho azithunyelwa. Musa ukufaka iinkcukacha zobuqu kumncedisi ongafuni ukuba zithunyelwe apho, kwaye ungasebenzisa Goaliano ngokupheleleyo ngaphandle kwawo.
Iqabane lokushicilela ngokuyalelwa — kuphela xa ufaka i-odolo yesatifikethi eshicilelweyo okanye iimpahla, kwaye kuphela igama lakho, idilesi yokuthumela kunye ne-odolo.
Ivenkile yeempahla ekwi-shop.goaliano.com yisiza esahlukileyo esinomgaqo wayo wobumfihlo.
Asisebenzisi enye inkconzo ye-analytics, yentengiso okanye yokulandelela yomntu wesithathu. Sihlaziya olu luhlu phambi kokuba umboneleli omtsha afumane idatha yomntu, hayi emva koko.
11. Ukudluliselwa kwamazwe ngamazwe
Idatha yakho igcinwa e-UK nase-EU. Apho umboneleli okwicandelo 10 engaphandle kwe-UK ne-EU, sixhomekeka kwimimiselo yokwaneleyo yase-UK apho zigubungela indawo ekuyiwa kuyo, kungenjalo kwiSivumelwano sase-UK sokudlulisa idatha kumazwe ngamazwe okanye kwi-EU Standard Contractual Clauses eneSihlomelo sase-UK, kunye namanyathelo okhuseleko omboneleli ngokwakhe. Kumcedisi woncedo, ekuphela kwedatha ephuma kolo khuseleko ngumbhalo wencoko oyikhethayo ukuyenza nawo; umncedisi awunyanzelekanga. Ungacela ku-privacy@goaliano.com ikopi yamanyathelo okhuseleko asebenza kumboneleli othile.
12. Ixesha esigcina ngalo idatha
Iakhawunti, iprofayile, amanqaku, iingxelo kunye nezatifikethi: ixesha iakhawunti ikhona, emva koko icinywa kwiintsuku ezingama-30 emva kokuba uyivale (ixesha lokuxolelwa apho unokutshintsha ingqondo).
Iividiyo ezinyusiweyo: iinyanga ezili-12 emva kokuba uvavanyo lugqityiwe, emva koko zicinywa ngokuzenzekelayo; ungacima ikliphu ngaphambi kwexesha.
Iirekhodi zemvume yomgcini: ngonaphakade (icandelo 4 lichaza isizathu).
Iirekhodi zentlawulo, i-invoyisi neembuyekezo: iminyaka esi-7 ukusuka kuthengiselwano, njengoko umthetho wenkampani neerhafu wase-UK ufuna, nokuba iakhawunti ivaliwe; irekhodi lincitshiswa kwinto efunwa zezo mithetho.
Iirekhodi zezigqibo ezizenzekelayo nezikazibheno: iminyaka esi-7, ukuze isigqibo siphononongwe emva koko.
Iilogu zokhuseleko nomsebenzi: iminyaka emi-2.
Iincoko zomncedisi woncedo: iinyanga ezili-12.
Iibhaskiti zokuthenga: iintsuku ezingama-90 zokungasebenzi.
Iileja zamanqaku e-GOOL: iminyaka emi-2 emva kokuba iakhawunti ivaliwe, emva koko zicinywa, ngaphandle kokuba amanqaku ade akwazi ukurhoxiswa, apho ixesha lezemali lisebenza.
Iakhawunti zedemo nezovavanyo: iintsuku ezingama-30.
Iingxelo zeempazamo: iintsuku ezingama-90.
Xa ibango lomthetho, uphando okanye umcimbi wokhuseleko lomntwana uvulekile, iirekhodi ezichaphazelekayo zigcinwa de kube luvalwa, njengoko icandelo 4 lichaza. La maxesha anyanzeliswa yimisebenzi ecwangcisiweyo kwisoftware yethu, hayi ngesandla.
13. Iikuki kunye ne-analytics
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14. Intengiso kunye ne-newsletter
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