Umgaqo-nkqubo wokuBuyiselwa kwemali
Ihlaziywe okokugqibela: 2026-09-11 · v3.0
Olu guqulelo lunikezelwa ngenjongo yokulula kuphela. Inguqulelo yesiNgesi yolu xwebhu yeyona inegunya kwaye yona iphumelelayo xa kukho nakuphi na ukungangqinelani.
1. Ushwankathelo
Goaliano ithengisa ubulungu (kubadlali, kubahloli, kubaqeqeshi nakwiiklabhu), iipakethe ze-akhademi ezixabisa ngomdlali ngamnye, kunye nezatifikethi eziprintiweyo; iimpahla zithengiswa kwi-sayithi yethu yevenkile eyahlukileyo phantsi kwemigaqo yayo. Yonke into ixabisa kwaye ihlawuliswa ngeedola zaseMelika. Ukuba ukuthenga kunokubuyiselwa imali kuxhomekeke ekubeni isevisi isetyenzisiwe okanye into ithunyelwe, njengoko kuchaziwe apha ngezantsi. Imbuyekezo inokwenzeka kuphela xa intlawulo igqityiwe kwaye ayikabuyiselwa; iimbuyekezo ezivunyiweyo zibuyiselwa kwindlela yokuqala yokuhlawula ngokusebenzisa umnikezeli wokuqala wokuhlawula, ngokuqhelekileyo kwiintsuku ezi-5 ukuya kwezili-10 zokusebenza emva kokuvunywa. Lo mgaqo-nkqubo uyinxalenye yeMigaqo yethu yeNkonzo.
2. Ubulungu kunye nelungelo leentsuku ezili-14 lokucima
Ukuba ungumthengi unokucima ukuthenga ubulungu kwiintsuku ezili-14 zokuthenga. Ukuba akukho vavanyo lufakwe phantsi kwalo ngalo xesha, sibuyisela imali yonke. Ngokufaka uvavanyo ucela ukuba siqalise ukunikezela ngenkonzo ngaphakathi kweentsuku ezili-14, kwaye xa uvavanyo lufakiwe, intlawulo yelo xesha ayinakubuyiselwa, ngaphandle kokuba sisilela ukunikezela oko bekuthenjisiwe kubulungu. Kukwanjalo nakuhlaziyo ngalunye oluzenzekelayo: intlawulo yohlaziyo inokubuyiselwa ngokupheleleyo ukuba usixelela kwiintsuku ezili-14 zayo kwaye akukho vavanyo lufakwe kwixesha elitsha.
Ukucima ubulungu benyanga kumisa uhlaziyo olulandelayo; ugcina ukufikelela kude kube sekupheleni kwexesha ohlawulele lona kwaye akukho nto iphinde ihlawuliswe. Imbuyekezo yentlawulo yobulungu iphelisa ubulungu ukususela mzuzu wembuyekezo. Asenzi pro-rate kwiixesha ezingaphelelanga ngaphaya koko.
3. Iivavanyo, iipakethe ze-akhademi kunye neeodolo zeeklabhu
Uvavanyo lomdlali lubandakanyiwe kubulungu kwaye aluthengwa ngokwahlukileyo, ngoko ke lufakwe kwicandelo lesi-2. Ipakethe ye-akhademi okanye iodolo yeklabhu ixabisa ngomdlali ngamnye: umrhumo womdlali ovavanyo lwakhe lungakafakwa unokubuyiselwa nangaliphi na ixesha; xa ingxelo inikezelwe (iphawulwe njengegqityiweyo kwaye ikhutshiwe), umrhumo waloo mdlali awunakubuyiselwa, kuba ingxelo yedijithali iye yaveliswa kwaye yenziwa yafumaneka. Ukuba impazamo yobugcisa ithintela uvavanyo ekubeni luveliswe, qhagamshelana nathi kwaye siya kuluphinda sivelise okanye silubuyisele imali, nokuba yeyiphi na oyikhethayo, kwaye isabelo asisetyenziswanga.
4. Izatifikethi eziprintiweyo kunye neempahla eziphathekayo
Isatifikethi esiprintiweyo esiodolwe nge Goaliano sinokubuyiselwa ngokupheleleyo phambi kokuba sithunyelwe. Siprintwa ngokweodolo negama lakho kuso, ngoko ke xa sithunyelwe asinakubuyiselwa ukuze sibuyiselwe imali ngaphandle kokuba sifike sonakele, singachanekanga okanye singafiki kwaphela — kwimeko enjalo sixelele kwiintsuku ezili-14 zokuhanjiswa kwaye siyasibuyisela okanye sibuyisele imali, kubandakanya nokuthumela. Iimpahla ezithengwe kwi-sayithi yethu yevenkile (shop.goaliano.com) zikhuselwe ngumgaqo-nkqubo wokubuyisela wezo sayithi kwaye, kubathengi, lilungelo lakho elisemthethweni leentsuku ezili-14 lokubuyisela iimpahla.
5. Indlela yokucela imbuyiselo
Thumela i-imeyile ku-hello@goaliano.com ukusuka kwidilesi ekwi-akhawunti yakho, ucaphule ireferensi yentlawulo okanye ye-odolo, kwaye uthethe into ongayifuna. Sivuma ngeentsuku ezimbini zokusebenza kwaye sithatha isigqibo ngeentsuku ezintlanu. Ukuba siyala, siyakuxelela ukuba kutheni. Lo mgaqo-nkqubo awuthinteli nawaphi na amalungelo asemthethweni onokuba nawo phantsi komthetho wabathengi osebenzayo, kuquka i-UK Consumer Contracts Regulations 2013, i-UK Consumer Rights Act 2015 kunye ne-South African Consumer Protection Act.