Inqubomgomo Yokubuyiselwa Imali

Kubuyekezwe okokugcina: 2026-09-11 · v3.0

Lokhu kuhumusha kunikezelwa ngenjongo yokwenza lula kuphela. Inguqulo yesiNgisi yalombhalo iyona egunyaziwe futhi iyona enquma uma kukhona ukungafani.

1. Uhlolojikelele

Goaliano udayisa ubulungu (babadlali, abahloli bamatalente, abaqeqeshi namakilabhu), amaphakethe e-academy anentengo ngomdlali ngamunye, nezitifiketi eziphrintiwe; impahla idayiswa kusayithi lethu lesitolo elihlukile ngaphansi kwemigomo yalo. Konke kunentengo futhi kukhokhiswa ngamadola aseMelika. Ukuthi ukuthenga kungabuyiselwa yini kuncike ekutheni isevisi isetshenzisiwe yini noma into ithunyelwe yini, njengoba kuchazwe ngezansi. Ukubuyiselwa kwemali kungenzeka kuphela uma inkokhelo isiqediwe futhi ingakabuyiselwa; izimbuyiselo ezivunyiwe zibuyiselwa endleleni yokukhokha yokuqala ngomhlinzeki wokukhokha wokuqala, ngokuvamile phakathi kwezinsuku zokusebenza ezi-5 kuye kwezi-10 kusukela ekugunyazweni. Le nqubomgomo iyingxenye yeMigomo Yethu Yesevisi.

2. Ubulungu kanye nelungelo lezinsuku ezi-14 lokukhansela

Uma ungumthengi, ungakhansela ukuthenga ubulungu zingakapheli izinsuku ezi-14 kusukela ekuthengeni. Uma kungathunyelwanga kuhlolwa ngaphansi kwalo ngaleso sikhathi, sibuyisela imali yonke. Ngokuthumela ukuhlolwa, ucela ukuthi siqale ukunikeza isevisi phakathi kwezinsuku ezi-14, futhi uma ukuhlolwa sekuthunyelwe, imali yaleyo nkathi ayinakubuyiselwa, ngaphandle uma sihluleka ukuletha lokho ubulungu obukuthembisa kona. Kusebenza kanjalo kukho konke ukuvuselelwa okuzenzakalelayo: imali yokuvuselela ibuyiselwa yonke uma usitshela zingakapheli izinsuku ezi-14 kusukela kukho futhi kungathunyelwanga kuhlolwa enkathini entsha.

Ukukhansela ubulungu banyanga zonke kumisa ukuvuselelwa okulandelayo; uqhubeka nokufinyelela kuze kuphele isikhathi osikhokhele futhi akukho okunye okukhokhiswayo. Ukubuyiselwa kwemali yokukhokha ubulungu kuqeda ubulungu kusukela ngesikhathi sokubuyiselwa. Asinikezi imali ebuyiselwayo elingana nengxenye yesikhathi esingaphelele ngale kwalokho.

3. Ukuhlolwa, amaphakethe e-academy kanye nama-oda amakilabhu

Ukuhlolwa komdlali kufakwa ebulungwini futhi akuthengwa ngokwehlukile, ngakho kungaphansi kwesigaba 2. Iphakethe le-academy noma i-oda lekilabhu linentengo ngomdlali ngamunye: imali yomdlali okungakathunyelwa ukuhlolwa kwakhe ingabuyiselwa noma nini; uma umbiko usuthunyelwe (umakwe njengophelele futhi ukhishiwe), imali yalowo mdlali ayinakubuyiselwa, ngoba umbiko wedijithali usukhiqiziwe futhi uswenziwe watholakala. Uma iphutha lobuchwepheshe livimbela ukuthi ukuhlolwa kukhiqizwe, xhumana nathi futhi sizokuphinda siyicubungule noma siyibuyisele imali, noma yikuphi okukhethayo, futhi isabelo asisetshenziswanga.

4. Izitifiketi eziphrintiwe kanye nezimpahla ezibonakalayo

Isitifiketi esiphrintiwe esi-odwe nge-Goaliano singabuyiselwa imali yonke ngaphambi kokuthi sithunyelwe. Siphrintwa ngokwe-oda negama lakho kuso, ngakho uma sesithunyelwe asinakubuyiselwa ukuze kubuyiselwe imali ngaphandle uma sifika silimele, singalungile noma singafikanga nhlobo — uma kunjalo, sitshele zingakapheli izinsuku ezi-14 kusukela ekulethweni futhi sizositshintsha noma sibuyisele imali, kuhlanganise nokuthumela. Impahla ethengwe kusayithi lethu lesitolo (shop.goaliano.com) imbozwe yinqubomgomo yaso yokubuyisela futhi, kubathengi, imbozwe yilungelo lakho elisemthethweni lezinsuku ezi-14 lokubuyisela izimpahla.

5. Indlela yokucela ukubuyiselwa kwemali

Thumela i-imeyili ku-hello@goaliano.com isuka ekhelini elikusakho ku-akhawunti, ucaphune inkomba yokukhokha noma ye-oda, bese usho lokho ongakufisa. Siyakuqinisekisa phakathi kwezinsuku ezimbili zokusebenza futhi sithatha isinqumo phakathi kwezinhlanu. Uma senqaba, sikutshela ukuthi kungani. Le nqubomgomo ayikhawuleli noma yimiphi amalungelo asemthethweni ongase ube nawo ngaphansi komthetho womthengi osebenzayo, kuhlanganise ne-UK Consumer Contracts Regulations 2013, i-UK Consumer Rights Act 2015 kanye ne-South African Consumer Protection Act.