Refund Policy

Last updated: 2026-09-11 · v3.0

1. Overview

Goaliano sells memberships (for players, scouts, coaches and clubs), academy packages priced per player, and printed certificates; merchandise is sold on our separate store site under its own terms. Everything is priced and charged in US dollars. Whether a purchase can be refunded depends on whether the service has been used or the item dispatched, as set out below. A refund is only possible while a payment is completed and has not already been refunded; approved refunds are returned to the original payment method through the original payment provider, usually within 5 to 10 business days of approval. This policy forms part of our Terms of Service.

2. Memberships and the 14-day right to cancel

If you are a consumer you may cancel a membership purchase within 14 days of buying it. If no evaluation has been submitted under it in that time, we refund the payment in full. By submitting an evaluation you ask us to begin providing the service inside the 14 days, and once an evaluation has been submitted the payment for that period is not refundable, except where we fail to deliver what the membership promised. The same applies to each automatic renewal: a renewal charge is refundable in full if you tell us within 14 days of it and no evaluation has been submitted in the new period.

Cancelling a monthly membership stops the next renewal; you keep access until the end of the period you have paid for and nothing further is charged. A refund of a membership payment ends the membership from the moment of the refund. We do not pro-rate partial periods beyond that.

3. Evaluations, academy packages and club orders

A player evaluation is included in a membership and is not bought separately, so it is covered by section 2. An academy package or a club order is priced per player: the fee for a player whose evaluation has not yet been submitted can be refunded at any time; once a report is delivered (marked complete and released), that player's fee is non-refundable, because the digital report has been produced and made available. If a technical fault prevents an evaluation from being produced, contact us and we will reprocess it or refund it, whichever you prefer, and the allowance is not consumed.

4. Printed certificates and physical goods

A printed certificate ordered through Goaliano can be refunded in full before it is dispatched. It is printed to order with your name on it, so once dispatched it cannot be returned for a refund unless it arrives damaged, incorrect or not at all — in which case tell us within 14 days of delivery and we replace it or refund it, including the shipping. Merchandise bought on our store site (shop.goaliano.com) is covered by that site's own returns policy and, for consumers, by your statutory 14-day right to return goods.

5. How to request a refund

Email hello@goaliano.com from the address on your account, quoting the payment or order reference, and say what you would like. We acknowledge within two business days and decide within five. If we refuse, we tell you why. This policy does not limit any statutory rights you may have under applicable consumer law, including the UK Consumer Contracts Regulations 2013, the UK Consumer Rights Act 2015 and the South African Consumer Protection Act.