Terms of Service

Last updated: 2026-10-22 · v3.7

1. Who we are

Goaliano is operated by K&K Innovation Solutions Ltd, a company registered in England and Wales (UK company no. 17094329) and based in London, United Kingdom. In these Terms "Goaliano", "we" and "us" mean that company. By creating an account or using the service you agree to these Terms, to our Privacy Policy (/legal/privacy), our Refund Policy (/legal/refund) and our Cookie Policy (/legal/cookies). If you do not agree, do not use Goaliano.

You can reach us at hello@goaliano.com for anything about the service, at privacy@goaliano.com for anything about your data, and at safe@goaliano.com for anything about a child's safety.

2. Eligibility & age

An account of one's own requires you to be at least 13. Users aged 13–17 require verified parental or guardian consent before uploading videos, receiving an evaluation, or being visible to scouts (see Goaliano Safe).

A child under 13 does not hold an account. A parent or legal guardian whose own identity we have verified may create a profile for them inside the guardian's account, and administers it on the child's behalf; that profile is inactive until the guardian signs the consent document naming the child, and the guardian may withdraw consent and delete it at any time. We rely on the guardian's verified identity and signed consent as the reasonable efforts UK GDPR Article 8 requires of us to confirm that whoever consented holds parental responsibility.

3. Evaluations

An evaluation is produced from the clips you upload. It combines automated analysis of your video with review by a human panel across a defined framework of criteria; criteria that video cannot evidence are judged by the reviewer panel and are not given an automated score. The result is a score, a grade, a report and, where your membership includes one, a certificate.

Scores, grades and reports are opinions for development and discovery purposes. They are not a guarantee of selection, a trial, a contract or any outcome with any club, scout or academy, and nobody at Goaliano can promise one. Do not make a financial or life decision on the strength of an evaluation alone.

Evaluations are included in memberships (section 4); they are not sold one by one to players. Each evaluation is counted against the allowance of the membership in force when you submit it. We aim to deliver an evaluation within a stated turnaround, but the review is done by people and the time is not guaranteed. If we cannot produce an evaluation from what you uploaded — for example the footage is unusable — we tell you why, and the allowance is not consumed.

You can ask a person to look again at any automated decision that affects you, including a score, and to reconsider it. The Privacy Policy, section 9, sets out how and how fast we answer.

4. Memberships, payments and refunds

Goaliano is sold as memberships. The current plans, prices and what each includes are shown on the pricing page (/pricing) before you pay and are the plans that apply; for players they are One-Time (a single 30-day period that does not renew), Starter and Striker; scouts, coaches and clubs have their own tiers. A free account exists and is enough to browse, to keep a profile and to use the training tools that do not need an evaluation.

Monthly or annual. A membership that renews can be paid monthly or, where the pricing page offers it, once a year at the discount shown there. Special offers and one-time plans are never sold annually. You choose the cycle when you buy and it is shown on your receipt and in your account settings. On either cycle the evaluations and other allowances a plan includes open every 30 days: an annual membership is twelve months of the same plan paid in advance, not a larger allowance to use at any time, and an allowance that is not used in its 30 days does not carry over. You cannot switch a running membership from one cycle to the other; you can choose the other cycle when you next buy the plan.

All prices are in US dollars. The price shown is the amount you are charged; no tax is added at checkout. Payments are taken by our payment provider (section 4 of the Privacy Policy names it); we never see or store your full card number.

Renewal. A monthly membership renews automatically at the end of each 30-day period; an annual membership renews automatically at the end of each 365-day year. Each renewal is charged to the payment method on file at the price then shown for your plan and cycle, until you cancel. Before an annual membership renews we email you twice — 30 days and 7 days before the renewal date — with the date, the amount, and a link to cancel; the same notice is shown in your account. You can cancel at any time from your account settings in one step; cancelling stops the next renewal and you keep your access until the end of the period you have paid for. If you cancel an annual membership part-way through the year you may also ask for the refund described in our Refund Policy, section 2. If a renewal payment fails we retry and tell you; if it still fails, your membership lapses and, after a 30-day grace period, the account is suspended (section 14) until a payment goes through. Nothing is deleted by a suspension.

Changing plan. When you move to another plan part-way through a period, the days you have not used on the old plan are carried to the new one, and we show you the days and evaluations you are left with before you confirm. We do not refund the old plan in cash.

We may change prices. A price change for a renewing membership takes effect from your next renewal and we give you at least 30 days' notice by email first, so that you can cancel before it applies; for an annual membership that notice is part of the renewal reminder. A price change never affects a period you have already paid for.

If you are a consumer you have the right to cancel a purchase within 14 days of making it. How that works for a membership — including what happens when an evaluation has already been submitted under it — and, for an annual membership, what you get back if you cancel later in the year, is set out in full in our Refund Policy (/legal/refund), which forms part of these Terms.

If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open. We would much rather you wrote to hello@goaliano.com first; most billing questions are settled the same day.

5. How your video is used

When you upload match or skills clips, you are asking us to produce your evaluation from them. That is what the footage is used for: it is analysed by our software, watched by the reviewer panel, and shown to any scout, coach or club you have chosen to be visible to.

We keep the footage for 12 months after the evaluation is completed and then delete it automatically; you can delete any clip yourself before then. Your scores, report and certificate do not contain the footage and are kept with your account.

We do not currently use your footage to train our models. If we ever do, it will only be an anonymised copy — faces blurred, identifying details removed — produced only where that anonymisation is switched on and confirmed for each file, and we will update the Privacy Policy before it starts, not after. Anonymised footage is not personal data, and it cannot be traced back to you.

Upload only footage you have the right to share. Other people will often appear in a match clip; you are responsible for having filmed lawfully, and we treat those bystanders' images as described in the Privacy Policy.

6. Acceptable use

Upload only footage you have the right to share. No impersonation, no fraudulent identities, and no content that violates others' rights or child-safety rules.

What happens if we suspend or ban an account, stated plainly because the two are different. A SUSPENSION — for an unpaid membership, or a withdrawn parental consent — locks the account and deletes nothing; it lifts when the cause is resolved, and while it lasts you can still export or delete your own data from your settings. A BAN is our response to a serious breach of these terms, and it is not the same: the account is closed to you and the SELF-SERVICE export and deletion buttons are not available, because the records are evidence of the conduct that led to the ban and we may need them to establish, exercise or defend a legal claim (UK GDPR Article 17(3)(e)).

This does not remove your rights, and we will not pretend otherwise. You can still ask us for a copy of your data or for its erasure by writing to privacy@goaliano.com, and we answer within one month. Where a request would destroy evidence in an open matter we may refuse the erasure and will tell you why and for how long; a request for a COPY is not refused on those grounds. When the matter closes, the ordinary retention rules apply again.

If you believe footage on Goaliano infringes your copyright or shows you without your consent, write to privacy@goaliano.com with the link, who you are and what you claim. We acknowledge within two business days and, where the claim is credible, remove or restrict the content while we look into it; the account holder is told what was removed and why, and may respond.

7. Liability

Goaliano is provided 'as is'. To the extent permitted by law, K&K Innovation Solutions Ltd is not liable for indirect or consequential losses, for loss of profit, opportunity, contracts or goodwill, or for any decision you or a third party make on the strength of an evaluation, a score, a certificate or anything the AI assistant says.

Our total liability to you for everything arising out of the service in any 12-month period is limited to the amount you paid us in that period, or 50 US dollars if you paid nothing.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit. If you are a consumer, nothing in these Terms takes away rights that the consumer law of the country you live in gives you and does not let us exclude.

8. Changes

We may update these Terms. If a change is material — it affects your rights, what you pay, or how your data is used — we tell you by email and by a notice in the service at least 14 days before it takes effect, and you can close your account before then if you do not accept it. Continued use after the date the change takes effect constitutes acceptance. Each version carries its version number and effective date at the top of this page, and we keep the previous versions on request.

9. Service availability

Goaliano is under continuous development and improvement. We regularly update, enhance, and refine the platform to deliver better performance, new features, and stronger security. As a result, you acknowledge and agree that brief, temporary interruptions to the Service may occasionally occur — whether for scheduled maintenance, updates, or unforeseen technical issues.

The Service is provided on an "as is" and "as available" basis, and we do not guarantee uninterrupted or error-free operation at all times. That said, we work intensively to minimize any disruption to the Service and, in the rare event of an interruption, to restore full functionality as quickly and safely as possible.

10. Your content and our intellectual property

You own the clips, photos and text you upload. So that we can provide the service you give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, transcode, analyse and display that content: to our software and reviewers to produce the evaluation; to the scouts, coaches and clubs you have chosen to be visible to; to you, in your reports and certificates. The licence lasts while the content is on Goaliano and ends when it is deleted, except for the copies we must keep under the retention rules in the Privacy Policy.

Clips your coach uploads. If you allow a coach you are linked with on Goaliano to upload clips for you, the clips he or she uploads are footage of you and are treated as your content: the licence in the paragraph above is granted by you — or, for a player under 18, by your parent or guardian — when that permission is given, and it covers those clips for the same purposes and on the same terms. The coach does not own them and gets no rights in them beyond filming and uploading them for your evaluation.

Goaliano, its name, logo, the design of its reports and certificates, its scoring framework, its software and the content we create (including The Club and our illustrations) belong to K&K Innovation Solutions Ltd or its licensors. You may share your own report and certificate freely; you may not copy, scrape, resell or reverse-engineer the service, its data or its designs, and you may not present a Goaliano certificate as anything other than what it is: our assessment of a submitted video, on the date it was issued, verifiable at the link printed on it.

11. Scouts, coaches, clubs and academies

Professional accounts — scouts, coaches, clubs and academies — are for people and organisations working in football, and we may ask for evidence of that before or after an account is opened. A professional's plan decides two things, and only two: how deep the analysis they can see goes — from a score, through attributes and category results, to the criteria behind them, as shown on the pricing page — and whether they may ask a player to reveal themselves at all. It does not decide the answer. A player's name, photograph, contact details and un-blurred footage are released only by that player, or by the guardian of a player under 18, on an explicit signature that names the professional and can be withdrawn at any time. No plan reveals a person, at any price. Section 18 sets out what is shown without asking, and what is not.

A professional may use player data only to identify, assess, contact through Goaliano and develop players, and only while the membership is active. A professional may not download, copy, store outside Goaliano, share, sell or publish player data or footage, contact a minor other than through the guardian channel we provide, or use anything obtained through Goaliano to build another service. Breach of this section is a serious breach of these Terms (section 6) and, where a minor is involved, a matter we treat under our child-safety rules (section 2).

A coach who films his players. A coach may upload clips for a player only when the player is linked with that coach on Goaliano and has given permission for it — the player if 18 or over, the parent or guardian otherwise. The permission is given once, in the account, and can be withdrawn at any time; withdrawing it stops new uploads at once. The coach uploads for the players he coaches and never for himself. An evaluation the coach starts for a player is paid from the coach's own membership, is scored by AI only, belongs to the player, and its result opens to the player, the guardian and the coach. Every clip the coach uploads is announced to the player and to the guardian, and either of them may delete it while the evaluation is still being filmed. The coach must have the player's — and for a minor the guardian's — agreement to the filming itself; other people who appear in a match clip are treated as Privacy Policy §3 describes.

Club and academy memberships include a stated number of full-report evaluations for the club's registered players; academy packages are priced per player as shown on the pricing page. A club is responsible for having the authority — and, for minors, the guardian consent — to submit its players' footage, and for keeping its staff accounts to the people it has named.

12. GOOL points, rewards and the ambassador programme

GOOL points are an internal reward within Goaliano. They are earned for activity on the platform and can be spent only on the extras we list inside the service. GOOL points have no cash value, are not money, a currency, a security or a crypto-asset, cannot be bought, sold, transferred or withdrawn, and cannot be exchanged for cash. The total number that can ever exist is capped. We may change how points are earned or spent, or end the programme, on notice under section 8; points held when an account closes are forfeited. Any future token or exchangeable form of GOOL would be a separate product under separate terms, and nothing here is a promise that one will exist.

The ambassador programme rewards members who refer new members. Commissions are shown in the programme's own page and are payable only once a payout method is live, only above the minimum payout amount shown there, and only for genuine referrals: self-referrals, incentivised or fraudulent sign-ups, or spamming forfeit the commissions and may close the account. Where the programme is not yet paying out, accrued commissions are recorded and shown to you and are paid when it opens.

13. AI features and The Club

Parts of Goaliano are produced by software. The scoring in an evaluation is partly automated (section 3). The help assistant answers from our published documentation and can be wrong; nothing it says is advice, a promise or a change to these Terms — where it and this page disagree, this page wins. Translations of the service into languages other than English are machine-made; the English version of these Terms and of every legal page is the authoritative one.

The Club is a set of fictional characters and AI-generated illustrations created by Goaliano. None of them is a real person, a real club or a real kit, and any resemblance is unintended. Illustrations on the site that are AI-generated are labelled as such.

14. Suspension, termination and closing your account

You can close your account at any time from your settings. Closure starts a 30-day grace period in which you can change your mind; after it, your personal data is erased as the Privacy Policy describes, and the records we must keep are kept as it describes.

We may suspend an account for an unpaid membership or a withdrawn guardian consent, and we may close an account for a serious breach of these Terms, for a legal or safety reason, or where we are required to. Section 6 explains the difference between a suspension and a ban and what each does to your data. We may also withdraw the service or a feature on notice under section 8; a paid period cut short by us is refunded pro rata.

Sections 6, 7, 10, 12, 16 and 17, and any right or obligation that by its nature should continue, survive the end of these Terms.

15. Where Goaliano is available

Goaliano is offered internationally, but we may refuse, restrict or withdraw registration or service where providing it would break a sanctions law, an export control, a child-safety rule or another law that binds us, or where we cannot verify who is behind an account well enough to be responsible for what it holds. Where we refuse, we say so; we do not have to give the reason where the law does not allow us to.

16. Governing law and disputes

These Terms and any dispute arising out of them are governed by the law of England and Wales. If you are a consumer living elsewhere you also keep the protection of the mandatory consumer laws of the country you live in, including — for South African consumers — the Consumer Protection Act, and you may bring a claim in your own courts. Otherwise the courts of England and Wales have jurisdiction.

If you have a problem, tell us first: hello@goaliano.com, or privacy@goaliano.com for anything about your data. We answer within one month at the latest and usually far sooner. If you are in the UK and the problem is about your data you may also complain to the Information Commissioner's Office (ico.org.uk); in South Africa, to the Information Regulator; in the EU, to your national data protection authority.

17. General

These Terms, the Privacy Policy, the Refund Policy and the Cookie Policy are the whole agreement between you and us about Goaliano. If a court finds any part of them unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not transfer your account or your rights under these Terms to anyone else; we may transfer ours to a successor of our business, and will tell you if we do. Notices to you go to the email address on your account; notices to us go to hello@goaliano.com. Links to other sites — including our merchandise store, which runs on its own site with its own terms — are provided for convenience and we are not responsible for their content.

18. What a guardian consents to — and what stays behind their signature

This section is the heart of what a parent or guardian agrees to when they sign for a player under 18 — whether that is a 13-to-17-year-old with an account of their own or a child under 13 whose profile the guardian administers. It is written to be read in full rather than skimmed, because the line it draws is the whole point of it. A professional's plan decides how deep the analysis they see goes, and nothing more. Who the player is, how to reach them, and what they look like are not for sale at any price. Only you can release those, and you can take the release back.

Without any further permission from you, a professional account can see two things about the player: the anonymous player code, and the analytical profile. The analytical profile is this list, in full — the overall score, grade and star rating; the category scores; the criteria results behind them; the attributes we record (position, preferred foot, gender, age band, height, weight and country); and the player's own short bio, after it has passed the scan that strips profanity and personal details out of it. How much of that list a particular professional sees depends on the plan they hold. Nothing else is included: not the player's name, not their photograph, not an e-mail address or phone number, not a city or a street, not social links, and not the footage. We set it out as a list rather than as a description on purpose, so that "public" cannot quietly grow later. Adding anything to this list is a material change to these Terms, and it carries 14 days' notice by email and in the service before it takes effect (section 8).

Photographs and footage are blurred before any professional sees them. It happens automatically and by default — nobody has to ask for it, and it is not a setting a player can forget to switch on. It goes as far as the technique can go, and we will not pretend that is the same as perfect: automatic face detection can miss a face, particularly in a crowded frame or a fast one, so treat it as a strong default rather than a guarantee. The un-blurred original is shown to three kinds of people and to nobody else: a professional holding a live grant you have signed, and only for as long as it lasts; the club or academy the player already belongs to; and our own reviewers and safeguarding or security staff, where a technical fault or a concern about a child's safety makes looking necessary. Reviewers are shown clips without the player's name, and that does not change here. No plan, at any price, unlocks the original.

The player's identity, their contact details and their un-blurred media are released only on your signature. You sign for one professional and one request at a time. A grant is never a general permission: it does not extend to that professional's colleagues, their employer, a club they later move to, or anyone they answer to. You can withdraw it at any moment, without giving a reason and without needing anyone's approval; the professional is told that their access has ended, and is not told why. A grant also falls dormant by itself whenever that professional's subscription is not active, and revives only if the subscription does — an account that has stopped paying does not keep a key. Every grant, every use of one and every withdrawal is recorded, and that record is yours to read.

Aggregated, anonymous statistics stay with us, including after the account is closed, and we would rather tell you that here than leave you to discover it later. When we count how many players in a country are left-footed, or work out the average score for a position, the result is a number about a group. Nobody can be picked out of it, so it is no longer personal data (UK GDPR Recital 26). We use those numbers to run Goaliano and to improve how it scores, and we may publish them. Closing the account deletes the player's data on the schedule in section 12 of the Privacy Policy; it does not reach back into a count that no longer contains them.

Your child's coach. If your child's coach asks to upload clips for your child, that permission is yours to give, not your child's, and it is separate from the link between them: your child can link with a coach, and the coach can see your child's results, without being able to upload anything. You give the permission once, from your guardian area, and you can withdraw it at any time; your child can also withdraw it. You are told about every clip the coach uploads, through the app and by e-mail, and you can delete any of those clips while the evaluation is still being filmed. After the evaluation has been submitted, the footage is kept and deleted under the same rules as any other footage (Privacy Policy §3), and your rights over it (Privacy Policy §4) are unchanged.

What a guardian can see and do, from the guardian area, for a player they have signed for or a profile they administer: read the player's results, reports and certificates, the clips uploaded for an evaluation, and the log of consent and reveal decisions; delete a clip before the evaluation it belongs to is submitted, on the same terms as the player; and read the child's conversations with the help assistant, which the player is told about on the chat screen. For a child under 13 the guardian also edits the profile. None of this widens what any professional sees; it is the guardian's own view of the player's account.

19. What a professional may do with player data — a licence, not ownership

This section applies to every scout, coach, club and academy account, and it decides what may be done with whatever such an account sees. It is short because the rule is short: the data is not the professional's, and it does not leave Goaliano. Where section 11 above and section 5 of the Privacy Policy describe identity and contact details as something a higher plan unlocks, that is no longer how Goaliano works and this section governs. A plan decides how deep the analysis goes. Identity, contact details and un-blurred media come only from the player, or from the guardian of a player under 18, and only on a signature that can be withdrawn (section 18).

Everything a professional account sees — the analytical profile, anything released by a grant, the footage, and any statistic derived from them — remains the joint property of Goaliano, the player and, where the player is a minor, the guardian. A subscription buys none of it. What it buys is a licence to use that data inside Goaliano: to find players, to assess them, to contact them through the channels we provide, and to develop the ones the professional works with. That is the whole of the permission.

Outside Goaliano, none of it may be used for anything. No publishing. No re-use in another product, database or scouting system. No sale, rental or sub-licensing. No passing it to a colleague, a parent club, an agent, a federation or a data provider. No disclosure of any kind, to anyone, for any reason short of a legal obligation the professional can show us. This holds even where the player is an adult — agreeing to be seen inside Goaliano is not agreeing to be catalogued outside it — and it covers screenshots, exports, notes and any copy made for convenience exactly as it covers the original.

The licence exists only while the subscription is active. When a membership lapses, is cancelled or is suspended, the licence ends that day, automatically, with no notice from us required, and anything exported or copied must be deleted. We may ask a professional to confirm in writing that it has been, and declining to confirm is itself a breach. We can switch access off in software; we cannot un-see a screenshot. That is precisely why this is a contractual rule with a consequence attached, and why every use of a grant is logged against the account that used it.

Breach of this section is a serious breach of these Terms (section 6). We suspend or close the account, and we may pursue the claim. Where the data of a minor is involved we treat it under our child-safety rules as well (section 2): the guardian is told, every grant that account holds is revoked across every player it reached, and we report the matter where the law or a child's safety requires it. If you believe player data has been used outside Goaliano, write to safe@goaliano.com where a minor is involved and to privacy@goaliano.com otherwise.

20. Discovery commission — when a club or scout signs a player found through Goaliano

This section binds every club, academy and scout that subscribes to Goaliano ("the subscribed party"). It never binds a player, and never a child: where a player is under 18 it is the guardian who reads it, so that the family knows what the professionals on the other side have agreed to. The last part of this section is addressed to players, guardians and coaches, and asks nothing of their money.

The commission. If a subscribed party — or anyone acting with it or for it, including an affiliate, an agent or an intermediary — enters into a contract with a player who was first identified through Goaliano, the subscribed party owes K&K Innovation Solutions Ltd a discovery commission of 12 % of the total value of that first contract over its whole term. A contract shorter than one year is counted as one year. "First identified through Goaliano" means the player was found, shortlisted, requested, revealed, pitched or contacted on Goaliano before any contact outside it.

How long it applies. The commission is owed on a first contract signed while the subscribed party is subscribed to Goaliano, or within 24 months after its subscription ends. A subscription that ends does not end an obligation that arose while it ran.

Non-circumvention and proof. The subscribed party will not route such a contract through another person or entity to avoid the commission, and will tell us within 30 days of signing. We may ask for proof of the contract's value — the agreement or a certified statement of its terms — and the subscribed party will provide it within 30 days of the request. The commission is invoiced in USD and due within 30 days of the invoice.

Recognition. For five years from the date of the first contract, the subscribed party will state that the player was discovered through Goaliano in the agreements it signs about that player and in any sponsorship, announcement or other public material it publishes about the player. A subscribed club will carry the "discovered through Goaliano" mark on the player's shirt where its league's rules allow it. Goaliano itself records the discovery on the player's Goaliano page. We also ask that the discovery is mentioned on the player's social profiles and wherever the player is presented — for the player, the family and any other club this is a request we make, never a duty we impose.

For players, guardians and coaches. If you accept these Terms as a player, a guardian or a coach, you acknowledge that a discovery through Goaliano carries a commission that the professional party pays — never you, and never the player's family — and that no fee is ever charged to be found. We ask you to help name Goaliano as the discoverer, within what the law and your league's rules allow; this is a request, not a duty, and declining it changes nothing about your account.

What this section is not. It is not a fee charged to a player or a guardian: nobody pays to be found. It does not transfer any right in the player's data (section 19). It is a commercial term between K&K Innovation Solutions Ltd and the professionals who subscribe to find talent, and it is changed only by written agreement with K&K Innovation Solutions Ltd.