Refund Policy

Last updated: 2026-10-22 · v3.7

This translation is provided for convenience only. The English version of this document is the authoritative one and prevails in case of any discrepancy.

1. Overview

Goaliano sells memberships (for players, scouts, coaches and clubs), academy packages priced per player, and printed certificates; merchandise is sold on our separate store site under its own terms. Everything is priced and charged in US dollars. Whether a purchase can be refunded depends on whether the service has been used or the item dispatched, as set out below. A refund is only possible while a payment is completed and has not already been refunded; approved refunds are returned to the original payment method through the original payment provider, usually within 5 to 10 business days of approval. This policy forms part of our Terms of Service.

2. Memberships, the 14-day right to cancel, and leaving an annual membership early

Within 14 days. If you are a consumer you may cancel a membership purchase within 14 days of buying it. If no evaluation has been submitted under it in that time, we refund the payment in full. The same applies to each automatic renewal, monthly or annual: a renewal charge is refundable in full if you tell us within 14 days of it and no evaluation has been submitted since the renewal.

Monthly memberships. By submitting an evaluation you ask us to begin providing the service inside the 14 days, and once an evaluation has been submitted the payment for that 30-day period is not refundable, except where we fail to deliver what the membership promised. Canceling a monthly membership stops the next renewal; you keep access until the end of the period you have paid for and nothing further is charged.

Annual memberships. You can cancel an annual membership at any time and ask for a refund of the rest of the year. We charge each 30-day period that has started at the plan's monthly price and refund the rest of what you paid: refund = the annual price − (number of 30-day periods started × the monthly price), never less than zero. This means leaving early never costs you more than paying monthly would have; what you give up is the annual discount on the months you used. Your membership stays active until the end of the current 30-day period and then ends without renewing. Example: Striker annual costs $540. If you leave during the third 30-day period, three periods are charged at $50 ($150) and we refund $390. From the eleventh period on, eleven monthly payments would cost more than the year, so nothing is refundable; canceling still stops the next renewal.

If we are at fault. If we fail to deliver what your membership promised, or we stop providing the service, we refund the unused part of an annual membership at the annual rate (the annual price × unused months ÷ 12), with no deduction for the discount.

A refund of a membership payment in full ends the membership from the moment of the refund; a refund for leaving an annual membership early ends it as described above. We do not pro-rate partial periods in any other way.

3. Evaluations, academy packages and club orders

A player evaluation is included in a membership and is not bought separately, so it is covered by section 2. An academy package or a club order is priced per player: the fee for a player whose evaluation has not yet been submitted can be refunded at any time; once a report is delivered (marked complete and released), that player's fee is non-refundable, because the digital report has been produced and made available. If a technical fault prevents an evaluation from being produced, contact us and we will reprocess it or refund it, whichever you prefer, and the allowance is not consumed.

4. Printed certificates and physical goods

A printed certificate ordered through Goaliano can be refunded in full before it is dispatched. It is printed to order with your name on it, so once dispatched it cannot be returned for a refund unless it arrives damaged, incorrect or not at all — in which case tell us within 14 days of delivery and we replace it or refund it, including the shipping. Merchandise bought on our store site (shop.goaliano.com) is covered by that site's own returns policy and, for consumers, by your statutory 14-day right to return goods.

5. How to request a refund

Email hello@goaliano.com from the address on your account, quoting the payment or order reference, and say what you would like. We acknowledge within two business days and decide within five. If we refuse, we tell you why. This policy does not limit any statutory rights you may have under applicable consumer law, including the UK Consumer Contracts Regulations 2013, the UK Consumer Rights Act 2015 and the South African Consumer Protection Act. For an annual membership you can also see the refund you would get, and ask for it, in your account settings.