FAQ
The questions people ask before they start.
Straight answers for players, parents, scouts, coaches and clubs — about filming, the review, memberships and your data.
AI-generated concept illustration, not a photograph
Players
Do I need to belong to a club or an academy? +
No. Eight clips on an ordinary phone are enough — no studio, no drone, and no club to belong to. Anyone who plays can be evaluated.
What do I need to film? +
Eight short clips on a phone: shooting, passing, dribbling, ball control, sprint, heading, weak foot, and a game.
Who reviews my clips? +
Our own computer-vision service measures what your footage can show, on Goaliano's servers — your video is not handed to a third-party AI. Then three qualified reviewers score the same evaluation without seeing your name, club or country, or each other's scores; the human result is the median of the three, so one outlier cannot move it.
How long does an evaluation take? +
Results are released 14 days after your evaluation completes, combining automated analysis with human review. You will see a countdown, and we email you the moment it unlocks.
Can I be evaluated again? +
Yes. Train, film the same eight clips again and put the new report next to the last one — the same criteria, a new number. How many evaluations a membership includes is shown on each plan.
Parents and safety
Can under-18s use Goaliano? +
Yes, and how depends on their age. From 13 to 17 the young player registers their own account and names a parent or guardian, who must verify their own identity and sign a consent document before anything is uploaded, evaluated or visible. Under 13 the child has no account at all: a verified parent or guardian creates the profile inside their own account, signs consent for it, and administers it on the child's behalf.
Why do you need to verify my identity? +
Because everyone else here is relying on it. A club receiving a report, a parent handing over their child's video, a player being contacted by a scout — each is trusting that the account on the other side belongs to a real, identified person or organisation. That is why verification is required rather than optional, and why it differs by role: organisations are verified as businesses, coaches and scouts also have their licences reviewed by a person, and a minor is never asked for a document or a biometric — their identity rests on their guardian's verified identity and signed consent. The checks are being introduced role by role; club verification is already in place.
How do I report a concern about a child? +
Write to [email protected] — the Goaliano Safe child-protection address, printed in the footer of every page. A verified parent or guardian stands behind every account of a player under 18, and a child is never asked for a document or a biometric.
Scouts, coaches and clubs
How does a scout see a player? +
First the score and grade; then position, age and country; the name and photo only after the scout signs a non-circumvention agreement — and the player is notified when that happens. Under 18, all of this runs through the verified parent or guardian.
Can a club or a coach evaluate its own players? +
Yes. A verified club can order evaluations for the players on its roster and see the squad in one view; a coach can follow the progress of the players they manage. Each player is measured by the same code and the same criteria as everyone else.
Memberships
What is a membership? +
Ongoing access: it runs for a set period and includes a number of evaluations, reports and certificates, shown on each plan. A monthly plan renews at the end of each period; a single evaluation does not. Everything you received while it ran is yours to keep.
How do I subscribe? +
Create an account, pick the plan that fits you on the pricing page and subscribe from its card. Your dashboard then shows what your membership includes and when it renews.
Is there a free option? +
A free account lets you register, build your profile and see how everything works. An evaluation needs a membership or a single evaluation — there is no free evaluation. The price is a filter, not a barrier.
Data, languages and technical
Is my data safe? +
Yes. Credentials are hashed, data is encrypted in transit, and you can export or erase your data at any time.
Can I download or delete my data? +
Yes, from your settings, at any time: download a copy of everything we hold about you, or request deletion — your personal data is removed after a grace period, and you can cancel the request before it ends. Reports and certificates already issued stay yours.
How can someone check that my certificate is real? +
Every certificate carries a serial number and a digital signature. Anyone holding one can enter the serial on the verification page and see whether it was issued by us, whether it is still valid, and whether it has been revoked.
Which languages does Goaliano speak? +
The site and your account are available in more than twenty languages — including Arabic, French, Spanish, Portuguese, Swahili, Hausa, Yoruba, Zulu, Hindi, Japanese and Chinese. Choose yours from the language menu.
Are the players pictured on the site real? +
No. The faces across the site belong to The Club, Goaliano’s own fictional squad, and every profile says so. We publish no fake testimonials and no real person presented as someone they are not.
Still have a question?
The help centre walks through the dashboard step by step, and a person answers the contact form.